Norman Endoscopy Center - Patient Bill of Rights
Each patient receiving care at Norman Endoscopy Center shall have the following rights:
- To be informed of these rights in writing, as documented in the medical record, and offered a verbal explanation of these rights in terms the patient understands. Rights observed without subject to discrimination or reprisal.
- To privacy, confidentiality, respect and dignity provided by competent personnel.
- To personal privacy, receive care in a personal setting and free from all forms of abuse or harassment. Cultural, psychosocial, spiritual, and personal values, beliefs and preferences will be respected.
- Upon request, to receive adequate information, including credentialing, about the person(s) responsible for the delivery of their care, treatment, and services (i.e. licensed independent practitioner(s) responsible for their procedure; staff member primarily responsible for the sedation; name and function of other health care persons having direct involvement in their care).
- To change primary or specialty physician if another qualified physician is available.
- To be provided with appropriate information regarding the absence of malpractice insurance coverage.
- To participate in decisions involving their care and treatment (except when such participation is contraindicated for medical reasons). Patients have the right to be informed of services provided and a discussion of advantages/disadvantages and alternatives to having the procedure performed at the center.
- To be provided, to the degree known, complete information in concerning their diagnosis, evaluation, treatment and prognosis, including information about alternative treatments and possible complications. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to legally authorized person. The patient has a right to expect the center to provide them, or designee, the information above contained in their medical record unless the attending practitioner for medical reasons specifically restricts access.
- To confidential disclosures and records of their medical care except as otherwise provided by law or third party contractual arrangement.
- To consideration of privacy concerning their medical care (i.e. case discussion, consultation, examination, treatment and actual medical records). All medical records are handled discreetly and are confidential.
- To refuse informed consent. No further needs and preferences, compliance with state law and regulation, patient education, nor medical treatment will continue if patient refuses informed consent. The patient has the right to approve or refuse release of such medical records, except when release is required by law.
- To participate in a research program organized outside of the center but conducting procedural tests at the center. The patient must give informed consent prior to procedure and it is the patients right to refuse consent or participation in the program/procedure at any time prior to the start of procedure.
- To good quality care and high professional standards that are continually maintained and reviewed.
- To expect emergency procedures without unnecessary delay and to be transferred to an acute care facility if there are complications or an emergency occurs.
- To medical and nursing care without discrimination based upon age, race, color, religion, sex, national origin, handicap, disability, or source of payment.
- To relieve relief from pain.
- To education to address his/her needs. The education process should consider the patient’s values, abilities, readiness to learn and patient and family responsibilities in the care process.
- To assistance with special needs. 1) For speech or hearing problems, patient has right to access, where possible, to computer/voice box/Telecommunications Device for deaf. 2) For visual impairment, patient has right to have all documents read to them in presence of a witness. 3) For cognitive impairment, patient may have a family member, or designee, in his/her presence to help with instructions of his/her treatment and care, except during invasive procedure while patient is sedated. 4) To an interpreter, when possible, if patient does not speak English.
- To inquire about the cost of procedure and to receive a detailed explanation of their bill.
- To expect that the center will provide information regarding health care requirements following discharge and the means for meeting them. To be advised of all reasonable options alternatives for care and treatment and the potential advantages/disadvantages of each.
- To be informed of their rights prior to their procedure and at the time of admission and to know center rules and regulations applying to their conduct as a patient.
- To voice grievances regarding treatment or care that is (or fails to be) furnished. The patient has the right to file a complaint about the center or any of the center’s employees. The patient may request a complaint form from the receptionist or ask to speak with Denise Peach, Business Office Manager, at any time. Any complaints not addressed can be directed to the Oklahoma State Department of Health, Medical Facilities Division at 405-271-6576 or 1-800-234-7258. Complaints can also be directed to Office of Medicare Beneficiary Ombudsman. Their website is www.medicare.gov/ombudsman/resources.asp.